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Return Policy


In order to return merchandise, you must obtain an Return Authorization number from our store.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

RA number - Full name and address -  Phone number -  E-mail address and

Reason for returning the merchandise

Please return the merchandise to:

Jewelry Palace
10101 Brook Road, # 1022
Glen Allen, VA 23059 USA

All returns must be shipped back to Jewelry Palace using a track able courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by Jewelry Palace and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to Jewelry Palace marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $8.95 re-shipping fee.



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